Accident
If Your Vehicle Was In An Accident
Please contact your SGI Adjuster for instructions on your appraisal. Your damaged vehicle is located in our compound located at 126 Gladstone Cres. You are welcome to access your vehicle and remove your personal effects. To access your vehicle please bring Government photo ID with you.
Access is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. A copy of this letter can be brought with the representative or it can be emailed to us at wetow@astrotowing.ca. Personal items are allowed to be taken but the removal of any vehicle parts or accessories will not be allowed.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.
Stolen
If Your Vehicle Was Stolen
Under SGI’s Policy with stolen vehicles, you MAY be responsible for the cost of the towing and storage. You may want to call your SGI Adjuster to clarify whether any charges are covered under an insurance claim. To access your vehicle please bring a government photo ID with you.
Access is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. A copy of this letter can be brought with the representative or it can be emailed to us at wetow@astrotowing.ca. Personal items are allowed to be taken but the removal of any vehicle parts or accessories will not be allowed.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.
Impounded
If Your Vehicle Was Impounded
What do I do to gain access back to my vehicle?
To access your vehicle please bring a government photo ID with you.
Access is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. A copy of this letter can be brought with the representative or it can be emailed to us at wetow@astrotowing.ca. Personal items are allowed to be taken but the removal of any vehicle parts or accessories will not be allowed.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.
How do I get my vehicle released from the compound?
To release your vehicle, you will need:
- Your Photo ID
- SGI Release Certificate which is available from any SGI motor license issuer
- Payment for towing and storage as per the SGI Impound Program.
Vehicle release is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. Feel free to call for an exact cost.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.
Early release from the compound.
To apply for early release please call the Highway Traffic Board at 1-800-667-9868. If approved, the Highway Traffic Board will send us the Early Release approval. Please confirm PRIOR to coming that we have received this approval from the Highway Traffic Board.
Once the early release form is in place we will then require:
- Your Photo ID
- SGI Release Certificate which is available from any SGI motor license issuer
- Payment for towing and storage as per the SGI Impound Program
Vehicle release is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. Feel free to call for an exact cost.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.
ABandoned
If Your Vehicle Was Considered Abandoned
The Police instructed us to tow your vehicle to our compound as they deemed it to be abandoned.
To retrieve your vehicle please bring:
- Any government Photo ID
- Vehicle Registration
- Payment for towing and storage as per the SGI Impound Program.
Vehicle release is limited to the registered owner unless the registered owner provides written permission complete with a copy of the registered owner’s photo ID. Feel free to call for an exact cost.
Our compound and vehicle access are open Monday through Friday 8:30 AM – 6:00 PM.